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🔧 Troubleshooting

Common issues and their solutions.

🔄 Database Sync Issues

Sync fails or times out

Solution: 1. Check your internet connection 2. Make sure you're on Wi-Fi (cellular may be too slow) 3. Try again later if the server is busy 4. As a last resort, go to Account → Settings and tap Reset local database

"Database Update Available" keeps appearing

Solution: This is normal if new cards have been released. After signing in, tap Sync now to update your database with the latest cards.

📸 CSC100 Scanning Issues

CSC100 not connecting

Troubleshooting steps: 1. Check that your CSC100 is powered on (Bluetooth turns on automatically). A blinking green light is normal standby state. A solid green LED indicates it is connected to a device.
2. Verify you're using a USB-C power source with at least 3.5 watts 3. Check for blinking red lights (indicates insufficient power) 4. Try a different power brick or USB cable 5. Make sure Bluetooth permissions are enabled for the app in device settings 6. Connect through the app (not device Bluetooth settings) 7. Restart the app and try again

Cards not being recognized by CSC100

Most common cause: Blurry images

If a scan fails, the app will show a card back instead of a card image in the right column of the batch summary screen.

Solutions: 1. Ensure the camera lens is clean. 2. Change the camera lens in Auto Scan settings. Depending on your phone, the default lens may not focus properly on close-range cards. 3. Increase First Card Settling Time if the first scan is blurry 4. Increase Regular Settling Time if later scans are blurry 5. Use indirect or diffuse lighting (avoid shadows and glare)

Cards feeding poorly through CSC100

Solutions: 1. Clean the rubber roller with a slightly damp cloth 2. Apply gentle downward pressure to the card stack when starting 3. Ensure cards are not warped or uneven 4. For the last card: place a bulk card upside down on top of the stack 5. Avoid feeding art cards through the machine. They are too tacky and can cause feed issues.

Phone overheating during scanning

Solutions: 1. Remove your phone case when scanning 2. Use a fan to blow air over your phone 3. Take breaks between large batches

Manual camera scan not identifying cards

Tips for better results: - Use indirect or diffuse lighting (avoid shadows and glare) - Hold the camera steady and in focus - Fill the frame with the card - Change camera lens in settings if cards appear blurry

Wrong card identified

Solution: 1. On the batch summary screen, tap the right hand image to open the card selection screen 2. Search for the correct card name (this step may be autocompleted by the prediction algorithm) 3. Select the right version from the results 4. Confirm and add to collection

📦 Batch Processing Issues

Batch processing stuck or slow

Solution:

  1. Close other apps to free up device resources
  2. Clear the batch summary screen and start a new batch. Adding to many cards in a sigle scan can cuase the app to slow or crash. We recommend no more than 500 at a time.
  3. If the issue persists, try restarting the app
  4. If the issue persists, re-install the app
  5. If the issue persists, contact support

Images not processing

Solution: 1. Check that you have enough storage space 2. Verify camera permissions are enabled 3. Try adding images again 4. Restart the app

🗂️ Collection Issues

Cards not appearing in collection

Possible causes: 1. Check if filters are applied (search → Filter icon) 2. Verify the card was successfully added (check recent adds) 3. Try refresging the home screen, pull down 4. Restart the app

Collection value seems incorrect

Solution: 1. Prices are sourced from Scryfall and updated daily 2. Ensure correct version is selected (set, foil, non-foil, etc.) 3. Some cards may not have pricing data available

⚡ App Performance

App running slowly

Solutions: 1. Close and restart the app 2. Close other apps 3. Make sure you have the latest app version 4. Restart your device 5. Free up device storage space

App crashes

Steps to resolve: 1. Update to the latest version from the App Store/Play Store 2. Restart your device 3. Reinstall the app (your cloud-synced data will be safe) 4. Contact support if the issue persists

👤 Account & Sync

Can't sign in

Solutions: 1. Check your internet connection 2. Verify your email/password is correct 3. Try "Forgot Password" if needed

Collection not syncing between devices

Solution: 1. Make sure you're signed in on the same account on both devices

🔵 CSC100 Connection Issues

CSC100 keeps disconnecting

Solutions: 1. Keep your device close to the CSC100 2. Check power supply (minimum 3.5 watts required) 3. Try a different USB-C cable or power brick 5. Restart both the app and the CSC100

Red lights on CSC100

Solution: Red lights indicate insufficient power. Use a power supply with at least 3.5 watts.

💬 Still Need Help?

If you're still experiencing issues:

  1. Check the FAQ for more answers
  2. Visit our Support page to contact us
  3. Join our Discord community for help from other users
  4. Email support with details about your issue

When contacting support, please include: - Device model and OS version - App version - Description of the issue - Steps to reproduce the problem - Screenshots if applicable